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1、Responding our client`s within 24 hours after receiving client`s notification.

2、Dispatching our professional after-sales service staff to client`s site to solve the technical issues within 5 working days（3 working days if the client is the client is in Shandong province）after receiving client`s notification if necessary no matter within or without the warranty period.

1、Installation on site and commissioning for free.Organizing client`s workers to join the equipment installing,debugging,using and maintaince,making sure that Party A could handle the running and repairing skills if necessary.Our workers shall not leave the client`s site unless receiving client`s permission after finishing installing jobs.

2、We will dispatch our workers to client`s site (if necessary) to repair or replace any damaged parts caused by the inherent quality defect for free within the warranty period;If the warranty has expired,we will charge to our client for dispatching our workers to client`s site to repair or replace the damaged parts with the most favorable price.

3、We will charge the cost of the spare parts to our clients with the cost price.